FBXperts Privacy Notice
FBXperts AG, a company registered in Zürich, Switzerland, provides a Platform via the website www.fbxperts.com ("the Platform"). The Platform's purpose is to present the FBXperts network of business mentors and for interested parties to submit requests for services.
At FBXpertsAG we highly value your privacy and adhere to the applicable privacy laws when collecting and processing your data. This Privacy Notice outlines the principles of data collection and processing for the Platform and is an integral part of the Platform terms of service.
Controller name and contact information
This Privacy Notice applies to the processing of your personal data by FBXpertsAG (“FBXperts”/“us”/“we”). For questions or requests related to data processing by us, you may revert by mail to the address in our imprint or write us an e-mail at privacy@fbxperts.com.
Data processing activities and data processing purposes when you visit and use the Platform
Data automatically collected
When you visit the Platform, the browser on your device automatically sends information to the server(s) on which the Platform runs. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until it is automatically deleted:
- IP address of the requesting computer,
- date and time of access,
- name and URL of the retrieved file,
- website from which access is made (referrer URL),
- the browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
The mentioned data will be processed by us for the following purposes:
- ensuring a smooth connection of the website,
- ensuring comfortable use of the Platform,
- evaluation of system security and stability, as well as
- for other administrative purposes.
In addition, we use cookies and analysis services when you visit the Platform. For more information, please refer to section 3 of this Privacy Notice.
Data you provide to us
If register for an account we ask you to provide your first and last name, as well as company name, date of birth, telephone number, a valid e-mail address, a billing address. We use your personal data only for the purpose of providing you the service or information requested by you. We will store this data on our serves for as long as necessary to provide the services or information requests, unless a longer retention period is based on our legitimate interests or prescribed by law.
How we use personal data
We use store and process personal information for the following general purposes:
- to enable you to access and use the Platform;
- to operate, protect, improve and optimize the Platform and our business for example by performing analytics, conducting research, personalizing or otherwise customizing user experience, and to provide customer service and support;
- to help maintain a trusted environment on the Platform, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, verifying any identifications provided by you, and conducting checks against databases and information sources for fraud detection and prevention, risk assessment and harm prevention purposes;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about us, our services, or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users and to enforce our agreements with third parties.
We do not rent, sell or otherwise share your personal data with third parties, except with your consent.
Further we may use third party service providers to help us deliver our service and run or analyse the Platform (e.g. third party data analytics services to analyse, among other things, server load).
We also reserve the right to disclose your personal data to (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use; (c) in an emergency, including to protect the safety of our employees or any person, or (d) in connection with investigating and preventing fraud.
We also aggregate data into anonymized system usage statistics.
Cookies
We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Information is stored in the cookie that results in each case in connection with the specifically used terminal device. However, this does not mean that we immediately become aware of your identity.
The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of the Platform. These will be deleted automatically after leaving our site. In addition, we also use temporary cookies that are stored on your end device for a specified period of time to optimize user-friendliness. If you visit our site again to use our services, it will automatically recognize that you have already been with us and what entries and settings you have made so that you do not have to enter them again.
On the other hand, we use cookies to statistically record the use of the Platform and to evaluate it for the purpose of optimising our offer. These cookies enable us to automatically recognize when you return to our site that you have already been with us. These cookies are automatically deleted after a defined period of time.
The basis for data processing by cookies for the aforementioned purposes is our legitimate interests.
Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, the complete deactivation of cookies can lead to the fact that you cannot use all functions of the Platform.
Analytics-Tools
We use tracking tools to ensure the design and continuous optimization of the Platform. We use the tracking measures to record the use of the Platform statistically and to evaluate it for the purpose of optimising our offer. We use the tracking measures listed below based on our legitimate interests.
The respective data processing purposes and data categories can be found in the information on the corresponding tracking tools below.
Plausible analytics
We use the web analysis service “Plausible Analytics” to continuously optimize our offer, both technically and in terms of content. Plausible is a trademark of Plausible Insights OÜ, Västriku tn 2, 50403, Tartu, Estonia, Registration number 14709274, hereinafter referred to as “Plausible”. The Plausible Insights OÜ is fully GDPR-compliant.
Plausible takes a particularly privacy-friendly approach to analyzing your visit. For this purpose, Plausible collects the following information, among other things: date and time of your visit, title and URL of the pages visited, incoming links, the country in which you are and the user agent of your browser software. Plausible does not use or store any “cookies” on your device. All personal data (e.g. your IP address) are stored completely anonymously in the form of a so-called hash. A hash is an encryption of data that is not reversible, that is, it cannot be “decrypted”. In this way we can analyze your visit without saving personal data in a form that would be readable for us, plausible persons or third parties.
In order to make it transparent which data we collect, you can take a look at the complete statistics on this page for yourself: https://plausible.io/open-election-compass.com.
Further information on the technical implementation can be found here: https://plausible.io/privacy-focused-web-analytics.
Further information on data protection at Plausible can be found at https://plausible.io/data-policy.
The legal basis for the processing is Art. 6 Para. 1 lit. f) GDPR.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Sharing of data
Your personal data will not be shared with third parties for purposes other than those listed below.
We will only pass on your personal data to third parties if:
- you have given your express consent,
- the disclosure is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
- in the event that a legal obligation exists for the transfer; or
- this is legally permissible and necessary for the execution of contractual relationships with you.
We reserve the right to transfer, store, use and process your data, including any personal information, to countries outside of the European Economic Area (“EEA”) including the United States and possibly other countries. By using the Platform, you consent to us transferring your data to these countries. You should note that laws vary from jurisdiction to jurisdiction, and so laws and regulations relating to privacy and data disclosure, applicable to the places where your information is transferred to or stored, used or processed in, may be different from the laws and regulations applicable to your place of residency. We take the legally required safeguards and contractual measures to ensure that any parties we transfer personal data to do so in keeping with the level of data protection and security prescribed by the applicable data protection regulation.
Your rights
You have the right:
to request information about your personal data processed by us. In particular, you may request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
request the correction of incorrect or complete personal data stored by us;
to demand the deletion of your personal data stored by us, unless the processing is justified by our legitimate interests, necessary to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
to demand the restriction of the processing of your personal data if you dispute the accuracy of the data;
if our data processing is based on your consent, you have the right to revoke your consent to us at any time. As a result, we are no longer allowed to continue processing data based on this consent in the future;
to complain to a supervisory authority.
Data retention
We may retain information regarding you and your use of the Platform, including personally identifying information, for as long as needed to provide you with our services and the uses described in this Privacy Policy. Generally, this means that we will keep information for the duration of your account.
If you choose, you may delete your account and the data connected therewith directly via the Platform.
While the Platform strives to provide the possibility of a full deletion of personal data, note that any information that we have copied may remain in back-up storage for some period of time after your account deletion.
Irrespective of your account deletion, we may in any event retain and use such data as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our rights connected to your use of the Platform.
Children
The Platform is not aimed at children and we do not target, intend to collect, or knowingly collect or otherwise process information from anyone under the age of 18.
Data security
We take commercially reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Accordingly, we store all the personal information you provide on secure (password- and firewall-protected) servers.
You also acknowledge that no technical and organisational measures can fully eliminate security risks connected with the transmission of information over the internet. We therefore cannot guarantee the security of data sent over the internet. We use the common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. Whether a single page of the Platform is transmitted in encrypted form is indicated by the closed display of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments. You are responsible for keeping the account information (user name/password) for accessing the Platform confidential.
Amendment of this privacy notice
Due to the further development of the Platform and offers above or due to changed legal or official requirements, it may become necessary to change this Privacy Notice. We therefore reserve the right to update and modify this Privacy Policy from time to time.
FBXperts AG - Privacy Policy - Version 01, 23.03.2022